Six Steps Problem Solving Worksheet

DescriptionWorksheet: Six-Step
Problem Solving Process
ABSTRACT
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Student Name
[Course title]
Step 1: Describe the Problem (2 marks)
•What is the problem?
•When does it occur?
•Where does it occur most often?
•Is it ours, do we own it?
•Who tends to be involved with the problem most often?
•How do we know this? Keep in mind the problem may change in scope as you examine it more
closely at each step. Work from data and not from assumptions or opinions.
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UTAS-MCT-BSD-HRM-Teamwork Management- BSHR3026
Step 2: Identify the Root Causes of the Problem (2 marks)
•A method for identifying the root cause is to ask “why” five times for each suggested cause.
•After identifying the causes, you may need to redefine the problem statement. You may discover
additional problems which you were unaware of and that may be addressed using this same process.
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UTAS-MCT-BSD-HRM-Teamwork Management- BSHR3026
Step 3: Brainstorm Possible Solutions (2 marks)
• Keeping the data and root causes of the problem in mind, brainstorm potential solutions.
• Remember the basic rules of brainstorming: no discussion or evaluative comments, keep it moving
quickly, work off each other’s ideas, and have fun with it. Encourage creativity. Combine, refine, and
build on ideas. Consider what other organizations in similar situations have done
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UTAS-MCT-BSD-HRM-Teamwork Management- BSHR3026
Step 4: Select the Best Solutions (2 marks)
• Establish criteria for selecting a solution.
• Evaluate the potential solutions against your criteria; consider advantages and disadvantages.
• Once solutions have been selected, ask: “What could possibly go wrong if we do this?” If there is
no way to counter serious obstacles, the team may need to think of other more appropriate solutions.
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UTAS-MCT-BSD-HRM-Teamwork Management- BSHR3026
Step 5: Implement the Plan (1 mark)
• Develop a work plan to implement the proposed solution, including goals and tasks, staff
responsible, due dates, additional resources, and date completed; decide how to monitor progress.
• If approval is required, implement after approval is obtained. It may be better to implement on a trial
basis or small scale at first.
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UTAS-MCT-BSD-HRM-Teamwork Management- BSHR3026
Step 6: Evaluate the Plan (1 mark)
• Identify what worked, what didn’t work, and what adjustments need to be made.
• Determine how you will study the effects of the changes; you need to plan to make improvements
as needed.
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UTAS-MCT-BSD-HRM-Teamwork Management- BSHR3026
COURSE: Teamwork Management
MARKS:
COURSE CODE: BAMG 3312
LEVEL OF STUDY: Advanced Diploma
SEMESTER: 1
TOPIC: Six-Steps Problem Solving Model
TYPE OF ASSESSMENT: Individual Assignment
ASSESSMENT NO: 1
Deadline Date:
STUDENT NAME/ID:
SECTION:
Allocated
Marks
Weight
Step-1
2
Mark details
Step-2 Step-3
2
2
Step-4
2
Step-5
1
Step-6
1
Total
10
Marks
FEEDBACK (IF ANY):
Lecturer Name:
Dr. Faiza / Dr. Zareen
SIGNATURES:
Assignment Topic overview: Six-Steps Problem Solving Model
Problem solving models are used to address the many challenges that arise in the workplace. While
many people regularly solve problems, there are a range of different approaches that can be used
to find a solution. Complex challenges for teams, working groups and boards etc., are usually
solved more quickly by using a shared, collaborative, and systematic approach to problem solving.
This assignment focuses on one of this approaches. Six-Steps Problem Solving Model can provide
a focused procedure for the problem solving (PS) teams.
ASSIGNMENT QUESTION
You are required to fill a detailed Problem Solving Worksheet
In answering your worksheet, you need to consider the following:
1. You need to select (from the list given below) a challenge or issue a team might face while
performing. Or you can come up with your own suggested issue or challenge. Also you
can refer to an issue you faced while working in a group project/ assignment.
2. Each student should select different issue/challenge from the list
3. Fill in the PS Worksheet (uploaded in e-learning). Ensure to consider and answer all the
requirements under each step
4. The answers in the worksheet should be well formatted, text color black.
5.
Late submission penalty will be applied accordingly.
List of the Common Teams Problems (why teams under-perform?)
1. Poor Communication
2. Lack of Trust
3. Minimum interactions and engagement or Disengagement
4. Underlying Tension
5. No milestone or team recognition
6. Conflicting goals
7. Lack of transparency
8. Adopting an incorrect Team Management Model
9. Unclear roles allocation
10. Low self-awareness
11. Unresolved conflicts
12. Poor work environment
13. Poor leadership
GENERAL INSTRUCTIONS FOR STUDENTS
Cut-off date: Week 14 . In case you feel you are unable to meet the cut-off date because of unusual
circumstances, please contact your tutor as soon as possible to discuss a possible extension to the
cut-off date.
Assignment weight: 10% of total course grade.
Format: Write your answers in paragraphs and draw diagrams (whenever is it necessary or
required)
Plagiarism: It is imperative that you write your answers using your own words. Plagiarism will
be penalized depending on its severity and according to UTAS plagiarism policy (see the
instructions below of UTAS Rules of Cheating and Plagiarism).
Word count: This depends on your answers, yet avoid given very short answers
Research: In addition, although textbooks assigned in the course may be used freely as references,
you are required to use other external sources. Ensure the information collected from different
sources, is paraphrased- written in your own words
UTAS Rules about Plagiarism:
The University Definitions of cheating and plagiarism
The following acts represent studies of cheating and plagiarism:
• Copying of printed material and submitting them as part of assignment without proper academic
acknowledgment and documentation.
• Copying of material from the Internet, including tables and graphics without acknowledgment
• Copying other students’ notes/reports/essays.
• Using paid or unpaid material prepared for the student by individuals or firms.
Examples of Plagiarism
Copying from single or multiple sources, this is where the student uses one or more of the
following as the basis for the whole, or a good part, of the assignment:
1. Published or unpublished books, studies, or reports
2. The Internet
3. The media (e.g.TV programs, radio programs or newspaper studies)
4. An essay from an essay bank
5. A piece of work previously submitted by another student
6. Copying from a text which is about to be submitted for the same assignment

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