Liberty University Rudeness in The Business Environment Discussion

DescriptionAre Americans becoming ruder in their interactions with one another in the business
environment? There is no doubt in the world that this is true. The average American
feels under appreciated in the work environment and take it out on others who reach out
to the businesses they are employed with.
One of the problems is that businesses focus on the stockholders but “it must also
develop long-term relationships with its customers” (Ferrell, Fraedrich, & Ferrell, 2017).
Too many companies focus too much on the profits and forget that it is human
interaction that helps make the money at the bottom of the totem pole. This also irritates
the person answering the phones and it is very clear to the person calling or contacting
said company, and gives back what they are given, which is attitude and rudeness.
Let us not forget about the ability to remain anonymous behind a keyboard. “A
climate scientist at Macquarie University in Sydney, Australia, views nasty reviews as
‘another form of bullying’ that should be exposed” (Wilcox, 2019). I work for a company
that is nationwide and we talk to each other via IM and email, and I could not even tell
you how many times someone wants to be rude at the drop of a hat because of
something that went wrong. When I worked at a different location where we dealt with
the people sitting around us, the environment was a lot healthier because we had to talk
to each other if something went wrong and now it is just anger because there are no
faces to the names.
“Healthcare workers report that one of the effects of rude behavior is reduced
collaboration and communication, which can lead to patient-care errors” (Reed, 2020).
This article was a fantastic read because it equated rudeness as poison. You walk
around and spread your poison to everyone around you and then the entire workplace
is poisoned and no one understands why or what happened. Rudeness is our first
response to a lot of things because as adults, we feel as though we do not have healthy
outlets. We spread that around and suddenly everyone is acting like us, and it becomes
the new norm.
Look at James 3:6. “and the tongue is a fire, a world of unrighteousness. The tongue
is set among our members, setting the whole body, setting on fire the entire course of
life, and set on fire by hell.” Being rude spreads so far and so fast and if one person did
not allow it to spread, it would be like a firebreak, and others would not fall victim to it.
References
Ferrell, O., Fraedrich, J., Ferrell, L., (2017) Business Ethics: Ethical Decision Making,
11th edition
Reed, H. (2020). Treat rude behavior as a threat to patient safety. JAAPA (Montvale,
N.J.), 33(2), 8-9. https://doi.org/10.1097/01.JAA.0000615536.89999.1cLinks to an
external site.
Wilcox. (2019). Rude reviews are pervasive and sometimes harmful, study
finds. Science., 366(6472), 1433–
1433. https://doi.org/10.1126/science.366.6472.1433Links to an external site.
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